Why was I charged during or after trial?

We understand this can be frustrating. Here’s how trials and subscriptions work in Echo.

How the free trial works

When you start a free trial, it is linked to a subscription that will automatically renew unless it is cancelled before the trial ends.

This process is managed by the platform you subscribed through (Apple or the website).

You may have been charged if:

We offer a 3-day free trial on the weekly plan only, and it must be selected during signup.

If another plan (such as monthly or yearly) is chosen, the subscription starts immediately without a trial.

How you manage your subscription depends on where you subscribed.

If you subscribed through the App Store, Apple manages your subscription.

Echo does not have access to billing and cannot process cancellations or refunds. All billing, cancellations, and refunds are handled by Apple.

To manage your subscription:

From there, you can:

If you subscribed on the Echo website, your subscription is managed through Paddle.

To cancel your subscription:

Your access will remain active until the end of the paid period.

For more information on cancellations: Cancelling your subscription

For Apple subscriptions: refunds must be requested through Apple Billing Support
For website subscriptions: refund requests are handled through Paddle and are subject to their approval

For more information on refunds: Requesting a refund